This page identifies the public process and questions to check. It cannot confirm a deadline, preserve immigration status or determine the correct remedy for an individual case.
Start here
Four immediate checks
- 1
Sign in to the correct UKVI account
- 2
Identify whether the problem is personal details or immigration status
- 3
Use the official update or error-reporting service
- 4
Keep a copy of the report reference
Keep control of the facts
Build a reliable record
Keep the complete decision, application, status record, correspondence and dates together. Use the current official page rather than screenshots or social-media summaries.
Avoid preventable harm
Important risks
- Updating contact details does not change immigration permission
- A wrong status or end date should be reported as an eVisa error
- Travel may be affected if passport details are outdated
Official starting point
Open the current government process
Know when a guide is no longer enough
Eligibility assessments, evidence reviews, application preparation and representation should be handled by a suitably regulated professional.